House rules and regulations
By visiting www.carlah.nl, you are consenting to our terms and conditions
CARLAH HAIRSTUDIO AND CARLA HORTA,
YOU ARE NOT A NUMBER TO CARLA HORTA BUT YES A PIECE OF PUZZLE FROM HER LIFE PATH,
CARLAH HAIRSTUDIO PROUDLY HAS OFFICIALLY CLIENTS FROM OVER 132 COUNTRIES AND
COUNTING, HER PASSION AND CARE FOR CULTURAL DIVERSITY IS BEAUTIFUL TO EXPIRIENCE.
HER CLIENTS ARE FROM DIFFERENT, COUNTRIES, BELIEFS, RACES AND CULTURES, THEREFORE
THERE IS ZERO TOLERANCE FOR ANY OFFENCE, PROFANITY OR ANYTHING THAT CAN
JEOPARDIZE CARLA HORTA AND HER CLIENT’S INTEGRITY AND DECENCY OF HUMAN KIND.
The terms I “we,” “us,” and “our” refer to CarlaH Hairstudio. The term the “Site” refers to
www.carlah.nl the terms “user,” “you,” and “your” refer to site visitors, customers and any other
users of the site.
The term “Service” is defined as Hair consults, Coloring, Haircuts, Hair styling and any other
services provided by CarlaH Hairstudio. The website may also sell digital and physical products.
Use of CarlaH Hairstudio including all materials presented herein and all online services provided
by, CarlaH Hairstudio is subject to the following Terms and Conditions. These Terms and
Conditions apply to customers and all users of services mentioned on the site. By booking an
appointment for any service, you agree to these Terms and Conditions and acknowledge reading
them, without modification.
2- ACCOUNT CREATION
In order to use the Service, you may be required to provide information about yourself including
your name, email address, and , if deemed necessary for the Service, other personal information.
You agree that any registration information you give to CarlaH Hairstudio, will always be
accurate, correct and up to date. You must not impersonate someone else or provide account
information or an email address other than your own. Your account must not be used for any
illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your
3- LAWFUL PURPOSES
You may use the Site and Service for lawful purposes only. You agree to be financially
responsible for all appointments and/or purchases through the Site made by you or someone
acting on your behalf. You agree to use the Site and to purchase services or products through
the Site for legitimate, non-commercial purposes only. You shall not post or transmit any
material through the Site which violates or infringes the rights of others, or which is threatening,
abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or
otherwise objectionable, or contains injurious formulas, recipes, or instructions, which
encourages conduct that would constitute a criminal offense, give rise to civil liability, or
otherwise violate any law.
4- REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. CarlaH Hairstudio
reserves the right to refuse service, services at any time to any order, person or entity, without
the obligation to assign reason for doing so. No order is deemed accepted by us until payment
has been processed. We may at any time change or discontinue any aspect or feature of the Site
or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of
5-CANCELLATIONS / NO SHOWS
If you are not 100% satisfied with your purchase or the result of the Service, alert us within 10
days including non-working days and holidays and we will be happy to discuss fixing the issue
physically at the discretion of management.
6- All colourings, hair cuttings or any services provided by CarlaH Hairstudio and appointments
Please note that once you have booked an appointment with us, it means that we have
reserved time in our schedule exclusively tailor-made for you.
Appointment reschedule/cancellation, missed appointment:
If you have made an appointment and would like to cancel or reschedule you can click on the
link above. In order to avoid a charge of no-show fee of 50% of the original appointment, a
notification at minimum of 24 hours in advance of the scheduled appointment is required.
First time customers who have not made it to their first appointment will have to pay no-show
fee plus the new appointment fee before the treatment(s). We will contact you by mobile or
any other contact information you provide to us, and with no reply or answer we will
unfortunately have to remove the new appointment made.
7- PUNCTUALITY AND COURTESY
Please remember to arrive 10 minutes early to your appointment. If you are running late for
your appointment please be aware that we reserve the right to alter your service based on the
remaining time available. Be aware that: Carla Horta works solo with client, therefore CarlaH
Hairstudio or Carla Horta has the right to run late without prior informing the client.
8- Appointment alterations requiring more time will be accommodated if availability allows.
Requests for an upgraded appointment may be denied at the discretion of CarlaH Hairstudio,
Carla Horta and management. We kindly ask that you call at least 24 hours in advance to request
an appointment upgrade.
9- Alterations that downgrade originally booked services must be communicated at least 24
hours in advance if timing of the appointment is reduced. If services are reduced less than 24
hours in advance, resulting in a reduction of appointment timing, you will be charged for the
services originally booked. If you would like to downgrade your appointment and it does NOT
affect the timing (ea. changing a Full Experience + Cut to a Full Experience with no cut), you can
do so at any point leading up to the appointment.
We must implement these policies to ensure the sustainability of CarlaH Hairstudio business
operations as well as stability for Carla Horta.
You can cancel, reschedule, or alter an appointment by emailing us at email@example.com or calling
Carla Horta by 00 31 (0) 619840020. Be aware it is FASTER by calling. Due to extremely busy
schedule of Carla Horta, emails are looked at in less than 24 hours.
10- HEALTH AND SAFETY
Salon Hygiene is of course the most important and to achieve optimal cleanliness and
impeccable sustainable ambiance and tools, sterilization equipment and space are taken to the
Covid 19 and any other serious health threats, preventions and procedures are taken extremely
SERIOUS at CarlaH Hairstudio, if Carla Horta notice there is a threat to herself or to the Salon and
other clients, Carla Horta has the right to refuse service without notice, If client has a slight cold,
fever, CarlaH Hairstudio asks the client to exit the Salon immediately.
11- APPOINTMENTS FOR LONG HAIR (LONGER THAN 40CM)
Because every client services are meticulous calculated and tailored executed.
CarlaH Hairstudio and Carla Horta, asks you to kindly make appointment with extra 30minutes (
1h 30 min ), otherwise Carla Horta and CarlaH Hairstudio has the right to refuse the appointment
without a prior notice.
12- SERVICES AND PRICE LIST
All services and prices may be subject to change, for our latest prices, kindly look at price list
before you make any appointment.
CarlaH Hairstudio is a full concept Hairsalon, meaning the shampoo+ Normal Mask and finishing
product are included in the prices of the service chosen by you.
CarlaH Hairstudio does have extra Special treatments that are NOT included in the prices, kindly
ASK what is not included.
13- GIFT VOUCHERS
Are valid for 6 months from the date, was purchased.
14- MEDICAL CONDITIONS
KINDLY INFORM CARLAH HAIRSTUDIO AND CARLA HORTA OF ANY MEDICAL CONDITIONS
INCLUDING, PREAGNACY PRIOR TO YOUR BOOKING, AS SOME TREATMENTS MAY NOT BE
SUITABLE FOR YOU. CERTAIN MEDICATIONS MAY ALSO PREVENT YOU TO BEING SUITABLE TO
CERTAIN TREATMENTS. A CLIENT CONSULTATION WILL BE CARRIED OUT ON YOUR FIRST VISIT
TO ENSURE YOUR SAFETY AND DELIVER WHAT IS PROPER FOR YOU. CLIENTS MUST INFORM
CARLAH HAIRSTUDIO OF ANY MEDICAL CHANGES.
PLEASE UNDERSTAND THAT, CARLAH HAIRSTUDIO IS SUITABLE ONLY FOR CHILDREN STARTING
AGE OF 12.
PLEASE UNDERSTAND THAT ANIMALS ARE NOT SUITABLE IN THE SALON.
ASSISTANCE DOGS ARE PERMITED.
17- PERSONAL ITEMS
PLEASE ENSURE YOU RETRIEVE ALL YOUR PERSONAL ITEMS BEFORE LEAVING THE PREMISES AS
WE CANNOT BE HELD RESPONSIBLE FOR LOST ITEMS. ANY UNCLAIMED ITEMS WILL BE GIVEN TO
CHARITY AFTER 1 YEAR NOT CLAIMED.
18- THE INFORMATION WE COLLECT AND HOW
We do not share, provide or sale the information we collect, we request minimum level of
personally identification or information to run our business effectively. This is data you provide
us directly, for example: Name, email and phone number. This is enough for CarlaH Hairstudio, if
there is extra information about you, it was on your free will at no conditions you have shared
CarlaH Hairstudio and Carla Horta does not need extra information besides your name and
phone number. CarlaH Hairstudio does NOT send emails, call or any other communication way
to sell, promote or any other interest related to your contact.
CarlaH Hairstudio or Carla Horta, will contact you by phone or email ONLY in regarding your
19- ORDER CONFIRMATION
We will email you to confirm the placement of your order and with details concerning product
delivery. In the event that there is an error in this email confirmation, it is your responsibility to
inform us as soon as possible. We ask you to LOOK at your SPAM email in case you don`t receive
an email from us.
20- PRODUCT DESCRIPTION
We endeavor to describe and display the Service as accurately as possible. While we try to be as
clear as possible in explaining the Service, please do not accept that the Site is entirely accurate,
current, or error-free. From time to time we may correct errors in pricing and descriptions. We
reserve the right to refuse or cancel any order with an incorrect price listing.
21- OUR INTELLECTUAL PROPERTY
The Site and Service contain intellectual property owned by CarlaH Hairstudio including
trademarks, copyrights, proprietary information, and other intellectual property. You may not
modify, publish, transmit, participate in the transfer or sale of, create derivative works from,
distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of
the Site or Service Content or intellectual property, in whole or in part, without our prior written
consent. We reserve the right to immediately remove you from the Service, without refund, if
you are caught violating this intellectual property policy.
22- CHANGED TERMS
We may at any time amend these Terms and Conditions. Such amendments are effective
immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any
use of the Site or Service by you after being notified means you accept these amendments. We
reserve the right to update any portion of our Site and Service, including these Terms and
Conditions, at any time. We will post the most recent versions to the Site and list the effective
dates on the pages of our Terms and Conditions.
23- LIMITATION OF LIABILITY
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES
ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, CARLAH HAIRSTUDIO IS
NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR,
OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN
OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF
REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; AND (III) THIRD
PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF
YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE,
FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE,
CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN
IF [INSERT YOUR COMPANY NAME] HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD
HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST
POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL CARLAH HAIRSTUDIO CUMULATIVE
LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE SERVICE YOU HAVE
PURCHASED FROM CARLAH HAIRSTUDIO, AND IF NO PURCHASE HAS BEEN MADE BY YOU
CARLAH HAIRSTUDIO CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED 100.EUROS
24- THIRD PARTY RESOURCES
The Site and the Service contain links to third party websites and resources. You acknowledge
and agree that we are not responsible or liable for the availability, accuracy, content, or policies
of third party websites or resources. Links to such websites or resources do not imply any
endorsement by or affiliation with CARLAH HAIRSTUDIO. You acknowledge sole responsibility for
and assume all risk arising from your use of any such websites or resources
You shall indemnify and hold us harmless from and against any and all losses, damages,
settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims
and causes of action, including, without limitation, attorney’s fees, arising out of any breach by
you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall
provide us with such assistance, without charge, as we may request in connection with any such
defense, including, without limitation, providing us with such information, documents, records,
and reasonable access to you, as we deem necessary. You shall not settle any third party claim or
waive any defense without our prior written consent.
26- EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for
convenience only and shall not affect the construction or interpretation of any of its provisions.
27- ENTIRE AGREEMENT: WAIVER
This Agreement constitutes the entire agreement between you and CARLAH HAIRSTUDIO
pertaining to the Site and Service and supersedes all prior and contemporaneous agreements,
representations, and understandings between us. No waiver of any of the provisions of this
Agreement by CARLAH HAIRSTUDIO shall be deemed, or shall constitute a waiver of any other
provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver
shall be binding unless executed in writing by CARLAH HAIRSTUDIO.
All notices, requests, demands, and other communications under this Agreement shall be in
writing and properly addressed as follows: firstname.lastname@example.org
29- GOVERNING LAW; VENUE; MEDIATION
This Agreement shall be construed in accordance with, and governed by the laws of the Dutch
laws as applied to contracts that are executed and performed entirely in The Netherlands. The
parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to
this Agreement by friendly mediation, which shall be conducted under CarlaH Hairstudio or the
legal representative of the itself CarlaH Hairstudio . The parties further agree that their
respective good faith participation in mediation is a condition precedent to pursuing any other
available legal or equitable remedy, including litigation, arbitration, or other dispute resolution
30- RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this
Agreement, or because of an alleged dispute, breach, default, or misrepresentation in
connection with any of the provisions of this Agreement, the successful or prevailing party or
parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that
action or proceeding, in addition to any other relief to which it or they may be entitled.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or a
court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement
shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns.
These Terms and Conditions are not assignable, delegable, sublicense, or otherwise transferable
by you. Any transfer, assignment, delegation, or sublicense by you is invalid.
33- SALON RULES AND REGULATIONS
BECAUSE YOU ARE NOT A NUMBER TO CARLA AND BECAUSE , EVERY SERVICES ARE TAILORD
MADE OR WILL BE EXECUTED WITH YOU FOR YOU ( CLIENT ) CARLAH HAIRSTUDIO AND CARLA
HORTA, WORKS WITH HIGH CONCENTRATION, MOBILE PHONES MUST BE ON SILENCE, IF YOU
DISRESPECT THIS REQUEST , IT IS NOT CARLAH HAIRSTUDIO OR CARLA HORTA RESPONSIBILITY
OF ANY WRONG RESULTS. CARLA HORTA`S CONCENTRATION IT DEPENDS ON YOU.
34- CLIENT FIRST TIME VISIT, TO
FULFILL YOUR WISHES BE AWARE THAT YOU DO NEED EXTRA TIME, THEREFORE MAKE
APPOITMENT WITH EXTRA 15 MINUTES OR CONTACT CARLA HORTA 0619840020 BEFORE YOUR
ARRIVAL, OTHERWISE CARLAH HAIRSTUDIO OR CARLA HORTA HAS THE RIGHT TO CANCEL,
MOVE,REPLACE YOUR APPOITMENT.
35- SMOKING AND VAPING IS ALLOWED ONLY IN THE GARDEN.
STRICTLY FORBIDEN SMOKING INSIDE THE TEA HOUSE
36- APPOINTMENTS, RATINGS AND REVIEWS
AFTER YOUR VISIT, IT IS IMPORTANT FOR BOTH PARTIES
CarlaH Hairstudio / Carla Horta and you, to share your view, experience and results of your visit.
If by any moment you are NOT happy with any matter, kindly inform CARLA HORTA ASAP, Carla
Horta would be much grateful for your feedback, so she can improve her services and what’s
need to improve in regarding Services and Salon.
Any type of services executed by Carla Horta, are tailor made special for you, however if you are
not happy, inform Carla Horta ASAP, CarlaH Hairstudio is Happy to give you after your visit a
week from the day of your visit. If any work has to be corrected, there will be maybe some
charges, it all depends of the matter in cause.
37- COLORS AND ANY TYPE OF TECHNICAL WORK RESULTS
It is important for you to know that: CarlaH Hairstudio and Carla Horta, takes the health of your
hair very serious, therefore CarlaH Hairstudio works only with ambiance temperature, meaning
for some type of technical work it may need more than one visit, to achieve your requests. Carla
Horta advises you to first contact Carla Horta and ask your questions. Carla Horta will do her
upper best to answer into her own expertise’s the best she can.
38- MY VISIT AT CARLAH HAIRSTUDIO
Prepare yourself with most important photos if you wish bring photos, but remember your time
is important, therefore if you bring more than 3 photos, or taking over 5 minutes into your
mobile looking for your photos….be aware that: Carla Horta is more than happy to listen your
wishes and ideas but there is a 15minute consultation, if exceed the 15 minutes, it is NOT Carla
Horta responsibilities if there will be a shorter working time. If there will exceed the original time
of the appointment, CarlaH Hairstudio or Carla Horta has the right to charge extra, from
50.00euros per 30 minutes.
39- SALON CLOSED WITHOUT NOTICE
Carla Horta is a SOLO BUSINESS Entrepreneur, in case of emergency or health issues Carla Horta
has the right to close the salon without any previews notice.
40- CHAIN NGO
CarlaH Hairstudio or Carla Horta does NOT EVER at any time contact clients for DONATIONS or
any other matter in regarding the CHAIN NGO.
41- CALLS / EMAILS OR ANY OTHER TYPE CONTACT
CarlaH Hairstudio or Carla Horta, AT ANY SITUATION NEVER EVER CONTACT HER CLIENTS FOR
SALES, OFFERS, PROMOTIONS OR ANY OTHER MATTER.
42- THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from
third-parties. Third-party links on this Site may direct you to third-party websites that are not
affiliated with us. CarlaH Hairstudio includes these Sites and co-branded pages to provide you
with access to information and services that you may find useful or interesting.
We are not responsible for examining or evaluating the content or accuracy and we do not
warrant and will not have any liability or responsibility for any third-party materials or websites,
or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services,
resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you understand
them before you engage in any transaction. Complaints, claims, concerns, or questions regarding
third-party products should be directed to the third-party.
43- USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If at our request, you send certain specific submissions (for example contest entries) or without a
request from us you send creative ideas, suggestions, proposals, plans, photos, or other
materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you
agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We are and shall be under
a) To maintain any comments in confidence;
b) To pay compensation for any comments; or
c) To respond to any comments.
The Site may pull content from our users who share photos and videos on Instagram or other
social media platforms using our name, brand or product-related hashtags, including, without
limitation, (collectively, CarlaH Hairstudio #, or tagging the @CarlaH Hairstudio account
(collectively, “Photos”). You acknowledge and agree that the Photos may be used in CarlaH
Hairstudio’s showroom and office space, retail locations and emails and on the Site, and you
hereby grant us permission to use and authorize others to use your name or social media handle
in association with the Photos for identification, publicity related to the Services and similar
promotional purposes, including after the termination of your Account or the Services. You
represent and warrant that the posting and use of your Photos, including to the extent such
Photos include your name, username, likeness, voice, or photograph, does not violate,
misappropriate or infringe on the rights of any third party, including, without limitation, privacy
rights, publicity rights, copyrights, trademark and other intellectual property rights.
You understand that when using the Site, you will be exposed to User Submissions from a variety
of sources and that CarlaH Hairstudio is not responsible for the accuracy, usefulness, safety, or
intellectual property rights of or relating to such User Submissions. You further understand and
acknowledge that you may be exposed to User Submissions that are inaccurate, offensive,
indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable
rights or remedies you have or may have against CarlaH Hairstudio with respect thereto, and
agree to indemnify and hold CarlaH Hairstudio, its owners/operators, affiliates, and/or licensors,
harmless to the fullest extent allowed by law regarding all matters related to your use of the
You agree that your comments will not violate any right of any third-party, including copyright,
trademark, privacy, personality or other personal or proprietary rights unless you are the owner
of such rights or have permission from their rightful owner to post the material and to grant
CarlaH Hairstudio all of the license rights granted herein. You further agree that your comments
will not contain libelous or otherwise unlawful, defamatory, threatening, harassing, hateful,
racially or ethnically offensive, abusive, pornographic or obscene material, or encourages
conduct that would be considered a criminal offence, violate any law, post advertisements or
solicitations of business, nor contain any computer virus or other malware that could in any way
affect the operation of the Service or any related Website. You may not use a false email
address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as
to the origin of any comments. You are solely responsible for any comments you make and their
accuracy. We do not endorse and take no responsibility and assume no liability for any
comments posted by you or any third-party.
44- INTELLECTUAL PROPERTY RIGHTS
The content on the Site, with the exception of User Submissions, including without limitation,
the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the
like ("Content") and the trademarks, service marks and logos contained therein ("Marks"), are
owned by or licensed to CarlaH Hairstudio, subject to copyright and other intellectual property
rights under local and foreign laws and international conventions. Content on the Site is
provided to you AS IS for your information and personal use only and may not be used, copied,
reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited
for any other purposes whatsoever without the prior written consent of the respective owners.
CarlaH Hairstudio reserves all rights not expressly granted in and to the Site and the Content.
You agree to not engage in the use, copying, or distribution of any of the Content other than
expressly permitted herein, including any use, copying, or distribution of User Submissions of
third parties obtained through the Site for any commercial purposes. If you download or print a
copy of the Content for personal use, you must retain all copyright and other proprietary notices
contained therein. You retain all of your ownership rights in your User Submissions.
CARLAH HAIRSTUDIO, is a trade of CarlaH Hairstudio / Carla Horta. Use of the Site do not create
any express or implied right to use such trade or service marks, and such trade or service marks
may not be used in connection with any product or service that is not properly authorized by
CarlaH Hairstudio, in any manner that is likely to cause confusion or in any manner that
disparages or discredits CarlaH Hairstudio.
The use of any name, trademark, trade name, service mark, logo, symbol or other proprietary
designation or marking of or belonging to any third party making products or services available
on the Site should not be construed as an endorsement or sponsorship of the Site by any such
third party, or as the participation by any such third party in the offering of goods or information
through the Site.
46- GENERAL INFORMATION & GOVERNING LAW
These Terms and the materials expressly incorporated herein by reference constitute the full and
complete Terms between you and CarlaH Hairstudio. You and CarlaH Hairstudio have not relied
upon any promises, representations, statements or undertaking other than those set forth
herein. No oral modifications to these terms of service are permitted or valid.
These Terms shall be governed by and construed in accordance with the Dutch law and any
dispute arising out of or in connection with this Agreement shall be subject to the exclusive
jurisdiction of the Dutch Courts.
46- CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@Carlah.nl
47- Holiday’s, National Holidays, Sundays, Tuesdays
or any days CarlaH Hairstudio is CLOSED. WHEN THERE IS A SPECIAL REQUEST FROM YOU
CLIENT, TO WORK ON ANY OF THE DAYS MENTION IN THIS TERMS AND CONDITIONS, CARLAH
HAIRSTUDIO AND CARLA HORTA HAS EXTRA CHARGING FEE OF 15% ON THE FINAL BILL.
AFTER NORMAL WORKING HOURS CALAH HAIRSTUDIO AND CARLA HORTA, WILL CHARGE
EXTRA 15% ON THE FINAL BILL.
48- CHANGES OR UPDATINGS
We may update this privacy from time to time in order to reflect, for example changes or
practices or for other operational or regulatory reasons.
49- PRIVACY and POLICY
when you visit or make a purchase from CARLAH HAIRSTUDIO (the “Site”).
. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an
anonymous unique identifier. For more information about cookies, and how to disable
cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address,
browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about
how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase, we collect certain
information from you, including your name, billing address, shipping address, payment
information (including credit card numbers) email address, and phone number. We refer to
this information as “Order Information”. When we talk about “Personal Information” in this
51- HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the
Site (including processing your payment information, arranging for shipping, and providing you
with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud;
– When in line with the preferences you have shared with us, provide you with information or
advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in
particular, your IP address), and more generally to improve and optimize our Site (for example,
by generating analytics about how our customers browse and interact with the Site, and to
assess the success of our marketing and advertising campaigns).
52- YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold
about you and to ask that your personal information be corrected, updated, or deleted. If you
would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information
in order to fulfill contracts we might have with you (for example if you make an order through
the Site), or otherwise to pursue our legitimate business interests listed above. Additionally,
please note that your information will be transferred outside of Europe, including to Canada
and the United States.
53- DATA RETENTION
When you place an order through the Site, we will maintain your Order Information
For our records unless and until you ask us to delete this information.
54- GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user
is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may
charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you
believe is inaccurate. You also have the right to request that we complete the information you
believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under
The right to restrict processing – You have the right to request that we restrict the processing
of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your
personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we
have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any
of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We
encourage parents and guardians to observe, participate in, and/or monitor and guide their
56- Carlah Hairstudio does not knowingly collect any Personal Identifiable Information
from children under the age of 15. If you think that your child provided this kind of
information on our website, we strongly encourage you to contact us immediately and we will
do our best efforts to promptly remove such information from our records.
57- SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal
Information, as described above. For example, we use WordPress as our website
platform-you can read more about how WordPress uses your Personal Information here:
58- We also use Google Analytics to help us understand how our customers use
the Site — you can read more about how Google uses your Personal Information
here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout.
59- Finally, we may also share your Personal Information to comply with
applicable laws and regulations, to respond to a subpoena, search warrant, or other
lawful requests for information we receive, or to otherwise protect our rights.
60- You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising
Alliance’s opt-out portal at http://optout.aboutads.info/.
to our practices or for other operational, legal or regulatory reasons.
62- CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to
make a complaint, please contact us by e-mail at or by mail using the details provided below:
WHO ARE WE
CARLAH HAIRSTUDIO IS REGISTERED IN THE NETHERLANDS BY DUTCH LAW.
2012 ND Haarlem
BTW: NL 00 2444 820 B76
KVK: 34 33 17 56
Mobile: 00 -31 -0 -619840020
Landline: 00 31 023 531 70 15
Bank: NL 17 ABNA 04 089 78 929